Delete your account

You can delete your NoBookEnds (NBE) account from inside the app. If you've already removed the app, or can't sign in, email us and we'll do it by hand. Either way, it's permanent.

In the app

1. Open NoBookEnds and go to the Profile tab.
2. Tap the menu icon (three lines) at the top right. A sheet called Settings opens.
3. Tap Delete account, the red row near the bottom.
4. Read what will be removed and what will be kept, then tap Continue.
5. If you have a book exchange in progress, the app asks you to finish or cancel it before you can go on.
6. Tick "I understand this can't be undone", then tap Delete my account permanently.

You'll see "Account deleted" and be signed out on every device. Deletion happens straight away; it isn't queued.

Without the app

What's removed

Straight away, and for good:

• your email address, password, and Apple or Google sign-in link
• the IP address and device details recorded with your sign-ins
• your profile: username, name, bio, photo, location, preferred genres and notification token
• books on your shelves that have never changed hands on NoBookEnds, along with other readers' hearts and comments on them
• your hearts, comments, follows, blocks, saved and wishlisted books
• your direct messages and notifications
• the record that you joined through another reader's invite, and your answer to the newsletter box when you joined

What's kept, and why

Kept, with your name and account id replaced by "A reader":

• every exchange you were part of, whether you gave, received, asked for or were offered a book, and whether or not it went ahead. Your chat messages in that exchange are removed, and so are the meeting place and time. Where the book did change hands, your general area at the time, such as "London, SW17", stays on that handover as a stop on the book's journey, which other readers can see. It is the other reader's record as much as yours.
• notes you left on other readers' books, feedback you sent us, and gift records; the words stay
• books on your shelves that have changed hands on NoBookEnds, whether you gave or received them: title, author and any note you wrote about them, with no owner and no shelf location

These are part of the book's history, and the other reader's, so they stay for as long as NoBookEnds runs.

Analytics and crash reports: what we can and can't remove

Your analytics history at PostHog and your crash and error reports at Sentry both carry your account id. When your account is deleted, we ask both companies to delete them: once straight away, and again each night until each request has gone through. If a request keeps failing, our system emails us.

We ask PostHog to delete your analytics profile and every event recorded under it. PostHog accepts the request and removes the events afterwards, in its own time. It doesn't tell us when that's finished, and we can't tell you how long it takes.

Sentry can't delete one person's data on its own, because it groups crash reports by the error, and one report can hold several readers' crashes. Where Sentry's search finds a report that holds only your crashes, we delete it. A report shared with other readers we leave alone, because deleting it would delete their records too. Your account id stays in those, and in any report the search doesn't find, until Sentry's own retention removes it, a period we haven't verified yet.

We keep a record of each request: your former account id, and whether each company accepted it. We haven't yet set how long we keep that record.

Questions about this: hello@nobookends.app.

The newsletter

Deleting your account also takes your email address off our newsletter. You won't need to unsubscribe separately.

Coming back

If you want to come back later, join again with the same email address. It will be a new account.

NoBookEnds (NBE) is made by Icarus Apps Limited, registered in England and Wales, company number 16149839. Our privacy policy has the full detail of what we hold and why.